Customer policies
Shipping, returns & warranty
Straightforward terms, written plainly. If anything here is unclear, email admin@bmitcenter.com and we’ll explain it.
What “professionally refurbished” means
Our computers are previously owned, off-lease business systems. Each one is inspected, cleaned, tested, fitted with a solid-state drive, and loaded with a fresh, activated operating system. These are used machines held to a working standard — not new equipment, and not untested surplus.
- Cosmetic condition: expect light wear such as small scuffs or faint marks typical of business equipment. Cosmetic wear is not a defect.
- Functional standard: ports, storage health, memory, and boot behavior are verified before a system is listed.
- Specifications: the processor generation, memory, and storage shown on each product page are what you receive.
Operating system & Windows 11
Microsoft’s official Windows 11 processor list begins at 8th-generation Intel. We only advertise Windows 11 on systems that meet that requirement. Older systems are listed and sold as Windows 10 Pro machines, and each product page states this plainly. Microsoft ended Windows 10 security updates on October 14, 2025, so we recommend those systems for budget, secondary, offline, kiosk, or Linux use.
30-day warranty
Every computer is covered by a 30-day hardware warranty from the delivery date. If covered hardware fails in that window, we will repair the system, replace it with an equivalent unit, or refund it — our choice, based on what we have in stock.
- Covered: system board, memory, storage, power adapter, and installed components that fail under normal use.
- Not covered: accidental damage, liquid damage, cosmetic wear, software issues caused after delivery, and any modification or part swap performed after delivery.
- The warranty applies to the original purchaser and is not transferable.
Dead on arrival (DOA)
If a system does not power on or fails during initial setup, contact us within 5 business days of delivery. We will troubleshoot with you, and if the unit is genuinely DOA we cover return shipping and send a replacement or full refund.
Returns
- Standard systems may be returned within 30 days of delivery in the condition they arrived, with all included accessories.
- Return shipping is paid by the customer unless the item was DOA, defective, or not as described.
- Refunds are issued to the original payment method once the returned system is received and inspected.
- Custom RAM and storage upgrades are installed and tested for your order specifically. The system can still be returned under this policy, but the upgrade portion is non-refundable once installed unless the item was defective or not as described.
Shipping
- Orders typically ship within 1–2 business days after payment clears.
- Systems are packed in appropriate protective packaging and shipped with tracking.
- Tracking numbers are emailed as soon as the label is created.
- We currently ship within the United States. For bulk or freight shipments, contact us first.
Data & drives
Every drive we ship is either a new SSD or a wiped and health-checked SSD with a fresh operating system installation. No prior owner data is retained.
Privacy, data & security
When you browse or order from BM IT Center we record information needed to run the shop and protect it from abuse. That includes your IP address, basic browser and device information, the pages you visit, and - if you order - your name, email, phone, shipping address and the details of what you bought.
We use that information to process and ship orders, provide support, keep records for accounting and payment disputes, and to detect and prevent fraud, abuse and automated attacks. Where an address is abusive we may block it from accessing the site.
We never see or store your card details. Card numbers, security codes and payment credentials are handled entirely by Square, our payment processor, and are never transmitted to or retained by BM IT Center.
We do not sell your personal information. If you would like to know what we hold about you, or want it removed where we are not required to keep it for tax or dispute purposes, email admin@bmitcenter.com.
Support
Email admin@bmitcenter.com with your order number and we will get back to you. Business bulk orders can request a dedicated point of contact.